[Purpose/Significance] Research travel is an important form of innovative social education services for public libraries. This paper studies the demands for research travel for primary school students from public libraries, analyzes the types of demands, and makes suggestions for meeting demands by priority. [Method/Process] Using deep interviews and questionnaire survey, the paper investigated the status and needs of primary school students’ participation in public library research travel, classified the users’ requirements based on the Kano model, and made suggestions for public library research travel services. [Result/Conclusion] Primary school users’ requirements for public libraries’ research travel services can be classified to seven dimensions: supporting environment, equipment and facilities, safety protection, cost, tutors, service librarians, products, and effects. According to the extent to which demands affect satisfaction, the paper divides these demands into one-dimensional type, must-be type, attractive type, and indifferent type. Public library research travel should be high-quality to meet one-dimensional type demands, constantly improve must-be type demands, try their best to ensure attractive type demands, then analyze and choose undifferentiated demands.
Gao Yan
,
Hao Min
,
Zeng Yueliang
. Research on the Demands and Satisfaction of Public Library Research Travel for Primary School Students[J]. Library and Information Service, 2022
, 66(12)
: 48
-58
.
DOI: 10.13266/j.issn.0252-3116.2022.12.005
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