THEORETICAL STUDY

Study on the Differences of Users' Needs for University Libraries' Digital Scholarship Services: From a Perspective of Research Lifecycle

  • Wang Di ,
  • Zhou Lihong
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  • School of Information Management, Wuhan University, Wuhan 430072

Received date: 2023-06-01

  Revised date: 2023-06-18

  Online published: 2023-10-13

Abstract

[Purpose/significance] University libraries play an important role and take significant responsibilities in scientific innovations. To encourage the improvement of university libraries' digital scholarship services (DSS) in China, this study looks into the issue from the perspective of users' needs and investigates the differences of the needs for DSS of users with different discipline background and research roles in different stages of research lifecycle.[Method/Process] Based on the literature review, this study built a university library DSS framework with 5 research stages and 15 service contents by thematic analysis. By applying the framework, this study designed a questionnaire and applied KANO method to compare the differences of needs for DSS in five aspects, namely attractive need, one-dimensional need, must-be need, indifferent need, and reverse need.[Result/Conclusion] The results show that the users in different discipline backgrounds and research roles have significant different needs for DSS in different stages of research lifecycle. DSS for formulating research ideas mainly meet the must-be needs. DSS for conducting research and publishing results mainly meet the attractive and one-dimensional needs. Currently, no reverse needs are found for DSS in all research lifecycle stages. In future, university libraries can focus more on users' attractive and one-dimensional needs, encourage the users in different research roles to express their needs so as to provide personalized DSS. Also, they can increase the coverage of DSS for different stages of research lifecycle and finally improve users' satisfaction.

Cite this article

Wang Di , Zhou Lihong . Study on the Differences of Users' Needs for University Libraries' Digital Scholarship Services: From a Perspective of Research Lifecycle[J]. Library and Information Service, 2023 , 67(18) : 57 -68 . DOI: 10.13266/j.issn.0252-3116.2023.18.006

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