Analysis and Optimization of Service Requirements of Preprint Platform Based on Kano Model

Tan Chunhui; Zhou Yifu; Li Yuepeng; Zhou Yang

doi:10.13266/j.issn.0252-3116.2023.19.004

Library and Information Service >

2023 , Vol. 67 >Issue 19: 37 - 47

DOI: https://doi.org/10.13266/j.issn.0252-3116.2023.19.004

SERVICE RESEARCH

Analysis and Optimization of Service Requirements of Preprint Platform Based on Kano Model

Tan Chunhui ,
Zhou Yifu ,
Li Yuepeng ,
Zhou Yang

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1 School of Information Management, Central China Normal University, Wuhan 430079;
2 Digital Commerce Institute, Wuhan Technology and Business University, Wuhan 430065

Received date: 2023-05-16

Revised date: 2023-07-28

Online published: 2023-10-25

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Abstract

[Purpose/Significance] This paper explores the researchers’ need for preprint platform service, analyzes the differences in service functionof mainstream preprint platforms at home and abroad, and provide decision support for its improvement and optimization. [Method/Process] Firstly, this paper conducted literature research, expert consultation and group discussion to supplement and summarize the research results and determine the service dimensions and numbers o of the preprint platform. Secondly, this study designed, distributed and collected 381 valid questionnaires and conducted service requirement analysis of the preprint platform in three dimensions: Kano categorization, mixed category and Better-Worse coefficient. Then, it investigated the service settings of mainstream preprint platforms at home and abroad through network investigation and the requirement analysis. Finally, it summarized and proposed relevant reference suggestions for the improvement of service functions of preprint platforms. [Result/Conclusion] This paper sorts out 20 service functions in 7 dimensions of the preprint platform. It finds that 6 functions such as paper submission are must-be requirements, scientific review functions are performance requirements, 4 functions such as personal management center are indifferent requirements, 3 functions such as journal navigation are attractive requirements, and 6 functions such as paper withdrawal are multi-attribute requirements. There is no significant difference in service settings between the three major domestic preprint platforms and t the mainstream foreign preprint platforms. From the perspectives of prioritizing the development of performance and attractive requirements, refining and perfecting the must-be requirements, and optimizing the indifferent requirements, this paper proposes optimization strategies for the subsequent service improvement of the preprint platform.

Key words： preprint platform; Kano model; service function; requirements analysis; function optimization

Cite this article

Tan Chunhui , Zhou Yifu , Li Yuepeng , Zhou Yang . Analysis and Optimization of Service Requirements of Preprint Platform Based on Kano Model[J]. Library and Information Service, 2023 , 67(19) : 37 -47 . DOI: 10.13266/j.issn.0252-3116.2023.19.004

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