SERVICE RESEARCH

Promoting Digital Inclusion: Roles, International Practices and Approaches of Public Libraries

  • Zeng Yueliang ,
  • Lü Xiaolong
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  • School of Information Management, Central China Normal University, Wuhan 430079

Received date: 2023-08-25

  Revised date: 2023-12-19

  Online published: 2024-05-16

Supported by

This work is supported by the National Social Science Fund of China titled“Research on the Reconstruction of the Guarantee System of Literature and Information Resources in the New Era”(Grant No.19ZDA345).

Abstract

[Purpose/Significance] With the digital transformation of society, digital divide and digital exclusion have become increasingly prominent. A systematic exploration of the role and international practices of public libraries in digital inclusion can provide basis and reference for their importance and practical optimization, and more effectively support digital vulnerable groups and ensure digital equality.[Method/Process] With literature research and website surveys, this study focused on 18 public library digital inclusion innovation awards from the EIFL and 56 public library digital inclusion practice projects funded by IMLS. It summarized the international practices from three aspects:project content, target audiences, and joint action modes.[Result/Conclusion] Public library is the provider of community digital resources, the guarantor of digital connectivity, and the cultivator of digital literacy. The digital inclusion project includes ensuring fair access to digital resources, enhancing equal opportunities for digital capabilities, and enhancing joint participation in the construction of digital society. It focuses on the digital needs of groups such as the disabled, young people and children, the elderly, women and peasants, and forms linkage modes such as vertical model led by a single library, horizontal model of diversified assistance, and network model of public participation. On this basis, it proposes to expand the implementation path of digital inclusion in public libraries from four dimensions:digital trust, digital equity, digital resilience, and digital governance, in order to enhance the inclusiveness of digital society.

Cite this article

Zeng Yueliang , Lü Xiaolong . Promoting Digital Inclusion: Roles, International Practices and Approaches of Public Libraries[J]. Library and Information Service, 2024 , 68(9) : 33 -45 . DOI: 10.13266/j.issn.0252-3116.2024.09.004

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