[1] 李立睿,张嘉程,魏银珍,等.智能机器人赋能图书馆服务:内涵、特征与实施路向[J].图书馆学研究, 2022(11):10-18.(LI L R, ZHANG J C, WEI Y Z, et al. Smart robot empowering library services:connotation, characteristics and implementation directions[J]. Research on library science, 2022(11):10-18.)
[2] BOGUE R. Humanoid robots from the past to the present[J]. Industrial robot:the international journal of robotics research and application, 2020, 47(4):465-472.
[3] KEMP C C, FITZPATRICK P, HIRUKAWA H, et al. Humanoids[J]. Experimental psychology, 2009, 56:1-3.
[4] VIANELLO L, PENCO L, GOMES W, et al. Human-humanoid interaction and cooperation:a review[J]. Current robotics reports, 2021, 2(4):441-454.
[5] 范凯.机器人学基础[M].北京:机械工业出版社, 2019.(FAN K.Robotics foundation[M]. Beijing:China Machine Press, 2019.)
[6] LIN W, YUEH H P, WU H Y, et al. Develop a service robot for a children's library:a design-based research approach[J]. Journal of the Association for Information Science and Technology, 2014, 65(2):290-301.
[7] 鲍劼,宋迎法,都平平,等.高校图书馆智能服务机器人的设计与实践——以中国矿业大学图书馆为例[J].现代情报, 2018, 38(10):115-120.(BAO J, SING Y F, DOU P P, et al. The design and practice of library's intelligent service robot in university library——University of Mining and Technology as an example[J]. Journal of modern information, 2018, 38(10):115-120.)
[8] WANG Y M, MATOOK S, DENNIS A R. User resistance to humanoid AI robots in public libraries:an appraisal theory perspective[C]//ACIS 2021 proceedings on information systems. Atlanta:AIS Eletronic Library, 2021:87-96.
[9] YUEH H P, LIN W, WANG S C, et al. Reading with robot and human companions in library literacy activities:A comparison study[J]. British journal of educational technology, 2020, 51(5):1884-1900.
[10] 王靖芸,魏群义.移动图书馆用户体验影响因素Meta分析[J].国家图书馆学刊, 2018, 27(5):44-53.(WANG J Y, WEI Q Y. Meta analysis of the influencing factors of mobile library user experience[J]. Journal of the National Library of China, 2018, 27(5):44-53.)
[11] XU F, DU J T. Factors influencing users'satisfaction and loyalty to digital libraries in Chinese universities[J]. Computers in human behavior, 2018, 83:64-72.
[12] 姚媛,许天才.移动图书馆用户体验评价结构模型研究[J].国家图书馆学刊, 2018, 27(5):32-43.(YAO Y, XU T C. Research on mobile library structure model based on user experience evaluation[J]. Journal of the National Library of China, 2018, 27(5):32-43.)
[13] 韦景竹,王政,区晓丹.公共数字文化服务中的智能问答应用[J].图书馆论坛, 2022, 42(8):12-24.(WEI J Z, WANG Z, QU X D. Application of intelligent question answering technology in public digital culture service[J]. Library tribune, 2022, 42(8):12-24.)
[14] 钱蔚蔚,冯稚颖.关于图书馆信息服务功能性用户体验量化的实验研究[J].图书情报工作, 2019, 63(11):52-65.(QIAN W W, FENG Z Y. Experimental study on quantifying functional user experience of library information services[J]. Library and information service, 2019, 63(11):52-65.)
[15] KUHAR M, MERČUN T. Exploring user experience in digital libraries through questionnaire and eye-tracking data[J]. Library&information science research, 2022, 44(3):101175.
[16] ISO 9241-210. Ergonomics of human-system interaction-part210:human-centered design for interactive systems[S]. Geneva:ISO, 2008.
[17] EPLEY N, WAYTZ A, CACIOPPO J T. On seeing human:a three-factor theory of anthropomorphism[J]. Psychological review, 2007, 114(4):864.
[18] PARK S, WHANG M. Empathy in human-robot interaction:designing for social robots[J]. International journal of environmental research and public health, 2022, 19(3):1889.
[19] 黄敏学,彭捷,李萍.企业微博的内容对其传播效果的影响研究[J].珞珈管理评论, 2017(3):113-129.(HUANG M X, PENG J, LI P. The effect of the content of enterprise's micro-blog on its diffusion:an empirical study[J]. Luojia management review, 2017(3):113-129.)
[20] 张晓娟,刘亚茹,邓福成.基于用户满意度的政务微信服务质量评价模型及其实证研究[J].图书与情报, 2017, 174(2):41-47, 83.(ZHANG X J, LIU Y R, DENG F C. Evaluation model of government WeChat based on satisfaction and its empirical research[J]. Library&information, 2017, 174(2):41-47, 83.)
[21] 杨慧,王舒婷.人工智能产品对消费者自我扩展感知的影响研究[J].江西社会科学, 2021, 41(11):211-220.(YANG H, WANG S T. Research on the influence of artificial intelligence products on consumers'self-expansion perception[J]. Jiangxi social sciences, 2021, 41(11):211-220.)
[22] BUTTLE F. SERVQUAL:Review, critique, research agenda[J]. European journal of marketing, 1996, 30(1):8-32.
[23] 沈鹏熠,万德敏,许基南.在线零售情境下人机交互感知如何影响消费者幸福感——基于自主性的视角[J].南开管理评论, 2021, 24(6):26-40.(SHEN P Y, WAN D M, XU J N. How does human-computer interaction perception affect consumer well-being in the online retail context?from the perspective of autonomy[J]. Nankai business review, 2021, 24(6):26-40.)
[24] 袁凡,陈卫东,徐铷忆,等.场景赋能:场景化设计及其教育应用展望——兼论元宇宙时代全场景学习的实现机制[J].远程教育杂志, 2022, 40(1):15-25.(YUAN F, CHEN W D, XU R Y, et al. Scenario empowerment:scenario design and its educational application prospect:also on the realization mechanism of full-scene learning in the era of metaverse[J]. Journal of distance education, 2022, 40(1):15-25.)
[25] 裴雷,廖小琴,孙建军.基于SERVQUAL的搜索引擎服务质量评价体系研究[J].情报科学, 2016, 34(1):104-109, 114.(PEI L, LIAO X Q, SUN J J. Research on evaluation index system of search engine service quality based on SERVQUAL[J]. Information science, 2016, 34(1):104-109, 114.)
[26] 刘百灵,徐伟,夏惠敏.应用特征与个体特质双重视角下移动购物持续使用意愿研究[J].管理科学, 2018, 31(2):59-70.(LIU B L, XU W, XIA H M. A study on the continued use intention of mobile shopping from the perspectives of characteristics for individuals and applications[J]. Journal of management science, 2018, 31(2):59-70.)
[27] 莫敏,匡宇扬,朱庆华,等.在线问诊信息用户采纳意愿的影响因素研究[J].现代情报, 2022, 42(6):57-68.(MO M, KUANG Y Y, ZHU Q H, et al. Research on the influencing factors of users'intention to adopt online medical consultation information[J]. Journal of modern information, 2022, 42(6):57-68.)
[28] 李晶,漆贤军,陈明红.信息质量感知对信息获取与信息采纳的影响研究[J].情报科学, 2015, 33(3):123-129.(LI J, QI X J, CHEN M H. Understanding the impact of perceived information quality on information acquisition and information adoption[J]. Information science, 2015, 33(3):123-129.)
[29] 邱长波,孙凯,古安伟.移动互联网环境下品牌信息内容呈现对消费者参与影响的理论模型研究[J].图书情报工作, 2016, 60(10):40-46.(QIU C B, SUN K, GU A W. Research on theoretical model of effect of brand information content display on consumer participation in the mobile internet context[J]. Library and information service, 2016, 60(10):40-46.)
[30] 张越,潘春星,毛秀梅.信息交互对用户参与的价值共创影响机理研究——基于技术创新商业化情境[J].情报科学, 2022, 40(9):47-52, 63.(ZHANG Y, PAN C X, MAO X M. The influence mechanism of information interaction on the value co-creation of user participation——based on the context of technological innovation commercialization[J]. Information science, 2022, 40(9):47-52, 63.)
[31] DAVIS F D. Perceived usefulness, perceived ease of use, and user acceptance of information technology[J]. MIS quarterly, 1989, 13(3):319-340.
[32] Z H A N G S, L I N X, L I X, e t a l. S e r v i c e r o b o t s'anthropomorphism:dimensions, factors and internal relationships[J]. Electronic markets, 2022, 32(1):277-295.
[33] 严炜炜,陈若瑜,张敏.基于元分析的在线知识付费意愿影响因素研究[J].情报学报, 2021, 40(2):204-212.(YAN W W, CHEN R Y, ZHANG M. A meta-analysis of factors influencing online knowledge and payment intention[J]. Journal of the China Society for Scientific and Technical Information, 2021, 40(2):204-212.)
[34] KAMRAN I. System Stability[EB/OL].[2024-04-16]. https://eng.libretexts.org/Bookshelves/Industrial_and_Systems_Engineering/Book% 3A_Introduction_to_Control_Systems_(Iqbal)/02% 3A_Transfer_Function_Models/2.03% 3A_System_Stability.
[35] AKALIN N, KRISTOFFERSSON A, LOUTFI A. Do you feel safe with your robot?factors influencing perceived safety in human-robot interaction based on subjective and objective measures[J]. International journal of human-computer studies, 2022, 158:102744.
[36] 陆吉健,周美美,张霞,等.基于MR实验的"多模态+人机协同"教学及应用探索[J].远程教育杂志, 2021, 39(6):58-66.(LU J J, ZHOU M M, ZHANG X, et al.Exploration of "multimode+human-machine collaboration" teaching and application based on mr experiment[J]. Journal of distance education, 2021, 39(6):58-66.)
[37] 中国大百科全书.图书馆员素养[EB/OL].[2024-04-16]. https://www.zgbk.com/ecph/words?SiteID=1&ID=78450&Ty pe=bkzyb&SubID=46809.(Encyclopedia of China. Librarians literacy[EB/OL].[2024-04-16]. https://www.zgbk.com/ecph/words?SiteID=1&ID=78450&Type=bkzyb&SubID=46809.)
[38] VIRPI R, EFFIE L, ARNOLD V, et al. User experience white paper[EB/OL].[2024-04-16]. http://www. allaboutux. org/files/UX-WhitePaper. pdf.
[39] HANCOCK P A, BILLINGS D R, SCHAEFER K E, et al. A meta-analysis of factors affecting trust in human-robot interaction[J]. Human factors, 2011, 53(5):517-527.
[40] 周涛,何莲子,邓胜利.开放式创新社区用户知识分享的影响因素研究[J].现代情报, 2020, 40(3):58-64.(ZHOU T, HE L Z, DENG S L. Research on the factors affecting users'knowledge sharing in open innovation communities[J]. Journal of modern information, 2020, 40(3):58-64.)
[41] 中国大百科全书.用户需求[EB/OL].[2024-04-16]. https://www.zgbk.com/ecph/words?SiteID=1&ID=222976&Ty pe=bkzyb&SubID=81484.(Encyclopedia of China. User requirements[EB/OL].[2024-04-16]. https://www.zgbk.com/ecph/words?SiteID=1&ID=222976&Type=bkzyb&Sub ID=81484.)
[42] PINNEY J, CARROLL F, NEWBURY P. Human-robot interaction:the impact of robotic aesthetics on anticipated human trust[J]. PeerJ computer science, 2022, 8:e837.
[43] MAHLKE S. Visual aesthetics and the user experience[C]//Dagstuhl seminar proceedings on the study of visual aesthetics in human-computer interaction. Schloss:Leibniz Center for Informatics, 2008:1-15.
[44] NICULESCU A, VAN DIJK B, NIJHOLT A, et al. Making social robots more attractive:the effects of voice pitch, humor and empathy[J]. International journal of social robotics, 2013, 5(2):171-191.
[45] 申琦,王璐瑜.当"机器人"成为社会行动者:人机交互关系中的刻板印象[J].新闻与传播研究, 2021, 28(2):37-52, 127.(SHEN Q, WANG L Y. When robots become social actors:stereotypes in human-robot interaction[J]. Journalism&communication, 2021, 28(2):37-52, 127.)
[46] ROSENBERG M J. Cognitive, affective, and behavioral components of attitudes[M]. London:Yale University Press, 1960.
[47] ZIEMKE T. Embodied AI as science:models of embodied cognition, embodied models of cognition, or both?[C]//Embodied artificial intelligence:international seminar. Berlin:Springer, 2004:27-36.
[48] LEE M K, FORLIZZI J, KIESLER S, et al. Personalization in HRI:A longitudinal field experiment[C]//Proceedings of the7th annual ACM/IEEE international conference on human-robot interaction. Boston:IEEE, 2012:319-326.
[49] 袁方舟,喻亚玲,朱璐瑶,等.直觉和分析在不同信息获取与呈现方式下对多特征目标判断质量的影响[J].心理与行为研究, 2020, 18(1):17-23, 112.(YUAN F Z, YU Y L, ZHU L Y, et al. The multi-feature object judgment quality on intuition and deliberation under the different information acquisition mode and information presentation mode[J]. Studies of psychology and behavior, 2020, 18(1):17-23, 112.)
[50] 王国燕,金心怡,罗茜,等.微信公众号中的信息呈现次序对用户选择行为的影响研究[J].全球传媒学刊, 2022, 9(3):110-124.(WANG G Y, JIN X Y, LUO Q, et al. Exploring the influence of information presentation order on users'information selection behavior[J]. Global journal of media studies, 2022, 9(3):110-124.)
[51] 戴建华,马海云,吴滢滢.网店信息呈现的框架效应对消费者购买决策的影响研究[J].中国管理科学, 2020, 28(3):152-161.(DAI J H, MA H Y, WU Y Y. Reference point adjustment and purchasing intention under different frame of price presentation[J]. Chinese journal of management science, 2020, 28(3):152-161.)
[52] DOHERTY R A, SORENSON P. Keeping users in the flow:mapping system responsiveness with user experience[J]. Procedia manufacturing, 2015, 3:4384-4391.
[53] WEIDEMANN A, RUBWINKEL N. The role of frustration in human-robot interaction:what is needed for a successful collaboration?[J]. Frontiers in psychology, 2021, 12:707.
[54] CHENG S, YANG Y, XIU L, et al. Effects of prior experience on the user experience of news aggregation app's features:evidence from a behavioral experiment[J]. International journal of human-computer interaction, 2022, 39(6):1-9.
[55] WALTERS M L, SYRDAL D S, DAUTENHAHN K, et al. Avoiding the uncanny valley:robot appearance, personality and consistency of behavior in an attention-seeking home scenario for a robot companion[J]. Autonomous robots, 2008, 24(2):159-178.
