INFORMATION RESEARCH

Configuration Analysis of Influencing Factors of the Public Satisfaction with Government Epidemic Information Disclosure in the Context of Public Health Emergencies

  • Ma Xubu ,
  • Sun Yao ,
  • Qin Chunxiu
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  • School of Xidian University economics and management, Xi'an 710126

Received date: 2023-11-01

  Revised date: 2024-01-26

  Online published: 2024-07-30

Supported by

This work is supported by National Social Science Foundation of China project “Research on Information Organization Methods and Information Disclosure Strategies for Sudden Public Health Events in the Context of Normalization of Epidemic Prevention and Control”(Grant No.22BTQ053).

Abstract

[Purpose/Significance] Taking the COVID-19 as an example, this paper explores the factors influencing public satisfaction with government information disclosure during different stages of public health emergencies, and analyzes their configuration causes and path patterns to improve the government’s ability to accurately respond to emergent crises. [Method/Process] Based on the information ecology theory, this article took a literature review to identify eight influencing factors from three dimensions: informants, information and environment. These factors, including information disclosure and dissemination behaviors, and public information needs, etc., formed the theoretical framework. Based on it, a questionnaire was designed and 260 valid questionnaires were collected. Fuzzy set qualitative comparative analysis (fsQCA) was employed to conduct a configurational analysis of the data. [Result/Conclusion] This study identifies four, two, and three path patterns leading to high public satisfaction during the epidemic outbreak, peak, and normalization periods, respectively. These path patterns are closely related to the characteristics of the epidemic at each stage. Specifically, regulating the public emotion is crucial during the outbreak, fulfilling the public’s strong demand for reliable information is the key during the peak, and enhancing the public’s high-level experience becomes essential during the normalization period to foster the public’s openness and satisfaction. From a configurational perspective, this paper reveals the multiple concurrent relationships among factors influencing information disclosure satisfaction at different stages of the epidemic and the key to improve the satisfaction. These findings offer valuable insights for optimizing the resource allocation of information disclosure during public health emergencies in China, improving the government’s ability to respond to crises, and refining the crisis management system.

Cite this article

Ma Xubu , Sun Yao , Qin Chunxiu . Configuration Analysis of Influencing Factors of the Public Satisfaction with Government Epidemic Information Disclosure in the Context of Public Health Emergencies[J]. Library and Information Service, 2024 , 68(14) : 79 -94 . DOI: 10.13266/j.issn.0252-3116.2024.14.008

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