REVIEW

Path to Bridging the Intergenerational Digital Divide: A Systematic Review of Digital Feedback

  • Chen Zeqian ,
  • Ren Jingyuan
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  • Management School, Hebei University, Baoding 071000
Chen Zeqian, professor, PhD; Ren Jingyuan, doctoral candidate, corresponding author, E-mail: rjy961007@163.com.

Received date: 2024-02-27

  Revised date: 2024-06-12

  Online published: 2025-01-15

Supported by

This work is supported by the National Social Science Fund of China project, titled “Research on the Practice Pattern and Sustainable Development of New Public Cultural Space” (Grant No. 22BTQ039).

Abstract

[Purpose/Significance] Digital feedback is a teaching and supporting behavior of the younger generation to the older generation in digital access, use and literacy. It has become an important path to bridge the intergenerational digital divide and promote digital inclusion in the context of social digitalization and aging population. Systematically revealing the research progress of digital feedback at home and abroad can provide useful reference for further promoting the research and practice of digital feedback. [Method/Process] Systematic review and content analysis methods were used to sort out and review literature related to digital feedback. [Result/Conclusion] The main content of digital feedback research involves seven aspects: concerned groups, dimensions and contents, occurrence fields, formation process, influencing factors, value utility and promotion strategies. Based on the logical integration of research contents, the “5W1E1H” framework of current digital feedback research is formed, and relevant topics should be continuously promoted from theoretical research and practical action in the future.

Cite this article

Chen Zeqian , Ren Jingyuan . Path to Bridging the Intergenerational Digital Divide: A Systematic Review of Digital Feedback[J]. Library and Information Service, 2025 , 69(1) : 135 -148 . DOI: 10.13266/j.issn.0252-3116.2025.01.012

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