SPECIAL TOPIC: Library User Services in the Digital Intelligence Era

Construction of Library User Service System in the Digital Intelligence Era from the Perspective of Scholarly Communication

  • Li Jinman ,
  • Du Xingye ,
  • Cao Kerui
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  • 1 National Science Library, Chinese Academy of Sciences, Beijing 100190;
    2 Department of Information Resources Management, School of Economics and Management, University of Chinese Academy of Sciences, Beijing 100190
Li Jinman,master candidate;Du Xingye,research librarian,PhD,master supervisor,corresponding author,E-mail:duxy@mails.las.ac.cn;Cao Kerui,master candidate.

Received date: 2024-08-08

  Revised date: 2024-12-08

  Online published: 2025-03-18

Abstract

[Purpose/Significance] From the perspective of scholarly communication, the library user service system in the digital intelligence era is constructed to provide reference for libraries in formulating sustainable development plans for their user service systems, to meet their requirements for high-quality development. [Method/Process] Based on the theory of library elements and scholarly communication cycle, this paper conducted an in-depth analysis of new service demands for libraries in the digital intelligence era from the perspective of scholarly communication. A three-layer library service system was established, consisting of an environment perception layer, an elements combination layer, and a service implementation layer. The system effectively integrated user, librarian, and machine intelligence. [Result/Conclusion] The user service system responds to the library’s attention to artificial intelligence and new user services in the digital intelligence era. It can realize the whole process of “perceiving the changes of internal and external environment-inspiring the direction of service system reform-adjusting the content, integration degree and combination mode of service system elements-carrying out service-service evaluation”. It has the characteristics of tridimensionality, integration, and flexibility, and offers alternative perspectives for the research of academic library user service system.

Cite this article

Li Jinman , Du Xingye , Cao Kerui . Construction of Library User Service System in the Digital Intelligence Era from the Perspective of Scholarly Communication[J]. Library and Information Service, 2025 , 69(6) : 4 -17 . DOI: 10.13266/j.issn.0252-3116.2025.06.001

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