SPECIAL TOPIC: Library User Services in the Digital Intelligence Era

Evaluation of the Impact of Emerging Technologies on Library User Services in the Digital-Intelligence Era

  • Wang Le ,
  • Zhuang Yuyue
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  • 1 Fudan University Library, Shanghai 200433;
    2 Fudan University National Experiment Base for the Intelligent Evaluation and Governance, Shanghai 200433;
    3 Documentation and Information Center, Fudan University, Shanghai 200433
Wang Le,research librarian,master,deputy director,E-mail:lewang@fudan.edu.cn;Zhuang Yuyue,master candidate.

Received date: 2024-09-25

  Revised date: 2024-12-09

  Online published: 2025-03-18

Abstract

[Purpose/Significance] With the prevalence of emerging technologies, libraries are facing serious challenges and new opportunities. Evaluating the impact of these technologies on library user services can help libraries make more effective use of them to empower their services, and provide sufficient theoretical support and practical basis for the digital intelligence transformation of libraries. [Method/Process] This paper analyzed the present and future impact of mainstream emerging technologies such as generative artificial intelligence, virtual reality, augmented reality, metaverse and digital twins, artificial intelligence of things, and 5G on library user service through literature review and case study. And it systematically evaluated the impact of emerging technologies on library user service in five dimensions: breadth, depth, strength, persistence, and timeliness. [Result/Conclusion] The impact of generative artificial intelligence and virtual reality reaches a high level in all five dimensions and plays a key role on library user service. Libraries should pay close attention to such core technologies and make full use of them for the transformation. Libraries should also actively identify the characteristics of emerging technologies through impact evaluation, reasonably carry out targeted plans, and continuously promote the innovative development of user service.

Cite this article

Wang Le , Zhuang Yuyue . Evaluation of the Impact of Emerging Technologies on Library User Services in the Digital-Intelligence Era[J]. Library and Information Service, 2025 , 69(6) : 18 -32 . DOI: 10.13266/j.issn.0252-3116.2025.06.002

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