RESEARCH PAPERS

Research on Constructing a Measurement Framework for Library User Experience from the Perspective of Cognitive Neuroscience

  • Wang Wentao ,
  • Tang Sijie ,
  • Ren Yanhong ,
  • Jiang Weihan ,
  • Qian Pengbo ,
  • Li Li
Expand
  • 1 School of Management, Anhui University, Hefei 230039;
    2 National Institute of Intelligent Evaluation and Governance, Fudan University, Shanghai 200433
Wang Wenta, Associate Professor, Master’s Supervisor, PhD; Tang Sijie, Master’s Candidate; Ren Yanhong, Master’s Candidate; Jiang Weihan, Undergraduate; Qian Pengbo, Master’s Candidate; Li Li, Lecturer, Master’s Supervisor, PhD, Corresponding Author, E-mail: lilunayao@126.com.

Received date: 2024-09-24

  Revised date: 2025-01-13

  Online published: 2025-08-20

Supported by

This work is supported by the National Social Science Fund of China project titled “Research on Information Experience-driven Library User Experience Map, Evaluation System and Optimization Strategy” (Grant No. 22BTQ036).

Abstract

[Purpose/Significance] The application of cognitive neuroscience methods makes it possible to measure library user experience objectively from the neurophysiological level. This paper constructs a library user experience measurement framework based on cognitive neuroscience methods by systematically sorting out the research results of related fields, providing a reference for the objective and precise measurement of library user experience. [Method/Process] Using Web of Science and China Knowledge Network as data sources, it screened out 53 literatures applying cognitive neuroscience methods to measure library user experience based on the criteria, and constructed a three-tier metrics framework model of VBR for library user experience on hierarchical experience theory. [Result/Conclusion] Library user experience can be deconstructed into sensory experience at the instinctive level, interactive experience at the behavioral level, and emotional experience at the reflective level. Through the use of cognitive neuroscience tools such as electroencephalography (EEG), event-related potentials (ERP), electrocardiography (ECG), and eye tracking, multi-channel sensory capture, cross-region cognitive orientation, and all-round emotional detection can accurately quantify the performance level of library user experience at each level and clarify the complex neural mechanisms and psychological motivations behind it.

Cite this article

Wang Wentao , Tang Sijie , Ren Yanhong , Jiang Weihan , Qian Pengbo , Li Li . Research on Constructing a Measurement Framework for Library User Experience from the Perspective of Cognitive Neuroscience[J]. Library and Information Service, 2025 , 69(17) : 38 -49 . DOI: 10.13266/j.issn.0252-3116.2025.17.004

References

[1] 张明霞, 祁跃林, 李丽卿, 等. 图书馆用户体验的内涵及提升策略[J]. 新世纪图书馆, 2015(7): 10-13. (ZHANG M X, QI Y L, LI L Q, et al. The connotation and promotion strategy of library user experience[J]. New century library, 2015(7): 10-13.)
[2] 李娇, 孙坦, 鲜国建, 等. 智能时代图书馆空间功能及服务创新的研究与思考[J]. 图书情报工作, 2022, 66(1): 138-145. (LI J, SUN T, XIAN G J, et al. Library space functions and service innovation in the intelligent era[J]. Library and information service, 2022, 66(1): 138-145.)
[3] 叶继元. 论我国图书馆事业发展的八大问题[J]. 中国图书馆学报, 2018, 44(5): 20-33. (YE J Y. Eight major problems in the development of the librarianship in China[J]. Journal of library science in China, 2018, 44(5): 20-33.)
[4] 柯平, 邹金汇. 后知识服务时代的图书馆转型[J]. 中国图书馆学报, 2019, 45(1): 4-17. (KE P, ZOU J H. Library transformation in the post-knowledge service era[J]. Journal of library science in China, 2019, 45(1): 4-17.)
[5] 李宾, 沈晓梅. 从用户接受到用户体验——谈图书馆用户角色变化[J]. 图书馆论坛, 2010, 30(2): 17-19, 52. (LI B, SHEN X M. From user acceptance to user experience: user roles are changing in library[J]. Library tribune, 2010, 30(2): 17-19, 52.)
[6] 胡昌平, 邓胜利. 数智背景下的信息交互与服务发展[J]. 情报理论与实践, 2024, 47(4): 1-9. (HU C P, DENG S L. Information interaction and service development in context of digital intelligence[J]. Information studies: theory & application, 2024, 47(4): 1-9.)
[7] 于良芝, 刘怡君. 现象学、现象图析学与信息用户研究的经验范式——信息经验研究的理论基础、核心概念与方法论评析[J]. 中国图书馆学报, 2021, 47(3): 43-57. (YU L Z, LIU Y J. Phenomenology, phenomenography and the experience-based paradigm of user studies: philosophical foundation, core concepts and methodology of information experience research[J]. Journal of library science in China, 2021, 47(3): 43-57.)
[8] 夏天生, 李锶锶, 欧阳嘉. 认知神经科学技术在用户体验度量中的应用[J]. 装饰, 2022(3): 142-144. (XIA T S, LI S S, OU Y J. Application of cognitive neuroscience technology in user experience measurement[J]. Art design, 2022(3): 142-144.)
[9] GAZZANIGA M S, IVRY R, MANGUN G R. Cognitive neuroscience: the biology of the mind[M]. New York: Norton & Company, 2002.
[10] 马庆国, 王小毅. 认知神经科学、神经经济学与神经管理学[J]. 管理世界, 2006(10): 139-149. (MA Q G, WANG X Y. Cognitive neuroscience, neuroeconomics and neuromanagement[J]. Journal of management world, 2006(10): 139-149.)
[11] 盛东方, 朱子涵. 神经科学方法在图书情报领域研究的应用综述[J]. 图书情报工作, 2024, 68(11): 29-41. (SHENG D F, ZHU Z H. Review on the application of neuroscience methods in library and information science research[J]. Library and information service, 2024, 68(11): 29-41.)
[12] 李艺亭, 张洁. 国内外移动图书馆用户体验测评研究综述[J]. 国家图书馆学刊, 2018, 27(5): 54-64. (LI Y T, ZHANG J. Review of research on user experience evaluation of mobile libraries at home and abroad[J]. Journal of the National Library of China, 2018, 27(5): 54-64.)
[13] 王文韬, 钱鹏博, 干毓翎, 等. 高校图书馆用户体验影响因素关联机理与传导路径——基于ADSM-MICMAC模型的演化[J]. 图书馆学研究, 2022(12): 54-66. (WANG W T, QIAN P B, GAN Y L, et al. Correlation mechanism and conduction path of influencing factors of university library user experience: evolution based on ADSM-MICMAC model[J]. Research on library science, 2022(12): 54-66.)
[14] 魏群义, 李艺亭, 姚媛. 移动图书馆用户体验评价指标体系研究——以重庆大学微信图书馆平台为例[J]. 国家图书馆学刊, 2018, 27(5): 21-31. (WEI Q Y, LI Y T, YAO Y. Research on evaluation index system of mobile library user experience: taking WeChat library platform of Chongqing University as an example[J]. Journal of the National Library of China, 2018, 27(5): 21-31.)
[15] 姚媛, 许天才. 移动图书馆用户体验评价结构模型研究[J]. 国家图书馆学刊, 2018, 27(5): 32-43. (YAO Y, XU T C. Research on mobile library structure model based on user experience evaluation[J]. Journal of the National Library of China, 2018, 27(5): 32-43.)
[16] PENG L, WEI W L, FAN W Y, et al. Student experience and satisfaction in academic libraries: a comparative study among three universities in Wuhan[J]. Buildings, 2022, 12(5): 682.
[17] NORMAN D A. Emotional design: why we love (or hate) everyday things[M]. New York: Basic Books, 2005.
[18] 刘欢欢. 基于健身APP的用户体验设计研究[D]. 无锡: 江南大学, 2024. (LIU H H. Research on user experience design based on fitness APP[D]. Wuxi: Jiangnan University, 2024.)
[19] 汪悦. 高校图书馆微信平台的用户体验研究[D]. 哈尔滨:黑龙江大学, 2018. (WANG Y. Research on user experience of WeChat platform of university library[D]. Harbin: Heilongjiang University, 2018.)
[20] 袁玉英. 论我国数字图书馆的发展[J]. 情报杂志, 2004(7): 109-110. (YUAN Y Y. On the development of digital libraries in our country[J]. Journal of intelligence, 2004(7): 109-110.)
[21] SU W, LU Z, SUN Y, et al. Let eyes tell: experimental research on university library signage system and users’ wayfinding behavior[J]. Library hi tech, 2021, 40(1): 198-221.
[22] 许鑫, 曹阳. 基于眼动追踪实验的高校图书馆门户网站网页设计研究[J]. 大学图书馆学报, 2017, 35(3): 46-52. (XU X, CAO Y. Research on web design of university library portal website based on eye tracking experiment[J]. Journal of academic libraries, 2017, 35(3): 46-52.)
[23] 赵毅衡. 符号学原理与推演[M]. 南京: 南京大学出版社, 2011. (ZHAO H Y. Semiotics principles & problems[M]. Nanjing: Nanjing University Press, 2011.)
[24] 吴丹, 刘春香. 交互式信息检索研究中的眼动追踪分析[J]. 中国图书馆学报, 2019, 45(2): 109-128. (WU D, LIU C X. Eye-tracking analysis in interactive information retrieval[J]. Journal of library science in China, 2019, 45(2): 109-128.)
[25] SU W, LU Z, SUN Y, et al. Let eyes tell: experimental research on university library signage system and users’ wayfinding behavior[J]. Library hi tech, 2021, 40(1): 198-221.
[26] KIM J Y, KIM M J. Exploring visual perceptions of spatial information for wayfinding in virtual reality environments[J]. Applied sciences, 2020, 10(10): 3461.
[27] 陈婧, 杨威, 陈卓. 图书馆物理空间触觉设计的框架与路径研究[J]. 图书馆建设, 2024(4): 128-137. (CHEN J, YANG W, CHEN Z. Framework and path study of tactile design of physical space in library[J]. Library development, 2024(4): 128-137.)
[28] 温韬. 触觉语言特点及其在情调营销中的应用[J]. 中国流通经济, 2014, 28(1): 79-82. (WEN T. Characteristics of tactile language and its application in mood marketing[J]. China business and market, 2014, 28(1): 79-82.)
[29] 张旭靖. 内衣织物触感的表征与评价研究[D]. 苏州: 苏州大学, 2016. (ZHANG X J. Study on the characterization and evaluation of underwear tactility[D]. Suzhou: Soochow University, 2016.)
[30] 孔浩宇. 高校图书馆座椅的舒适性研究[D]. 哈尔滨: 东北林业大学, 2022. (KONG H Y. Research on the comfort of university library seats[D]. Harbin: Northeast Forestry University, 2022.)
[31] 王丽君. 基于生理与心理反应的办公桌椅舒适度研究[D]. 北京: 北京林业大学, 2013. (WANG L J. Office desk and chair comfort study based on physiological and psychological reaction[D]. Beijing: Beijing Forestry University, 2013.)
[32] 苏文成, 于莹莹, 卢章平, 等. 高校图书馆用户学习与阅读行为的空间嗅觉影响机理研究[J]. 图书馆建设, 2024(2): 81-93. (SU W C, YU Y Y, LU Z P, et al. Study on the mechanism of spatial olfactory influence on learning and reading behavior of academic library users[J]. Library development, 2024(2): 81-93.)
[33] 刘宝瑞, 沈苏阳. 用户体验视阈下的智慧图书馆研究[J]. 图书馆学研究, 2017(6): 43-47. (LIU B R, SHEN S Y. Research on intelligent library from the perspective of user experience[J]. Research on library science, 2017(6): 43-47.)
[34] 车文博. 西方心理学史[M]. 杭州: 浙江教育出版社, 1998: 433-442. (CHE W B. The history of Western psychology[M]. Hangzhou: Zhejiang Education Press, 1998: 433-442.)
[35] 梁爽. 基于认知神经传播学范式的媒介用户使用体验测量: 研究框架与模型建构[J]. 北京邮电大学学报(社会科学版), 2021, 23(4): 1-7. (LIANG S. Research framework and model construction: measurement of media user experience based on cognitive neuro communication paradigm[J]. Journal of Beijing University of Posts and Telecommunications (social sciences edition), 2021, 23(4): 1-7.)
[36] 卢荣远. 论影响读者行为的基本因素[J]. 图书情报知识, 1989(2): 44. (LU R Y. On the basic factors affecting readers’ behavior[J]. Documentation, information & knowledge, 1989(2): 44.)
[37] 张瀚东, 李桂华. 阅读体验对高校图书馆阅读推广传播效应的影响[J]. 国家图书馆学刊, 2019, 28(6): 54-65. (ZHANG H D, LI G H. Influence of reading experience on the communication effect of reading promotion in university libraries[J]. Journal of the National Library of China, 2019, 28(6): 54-65.)
[38] LI Y, LIU C. Information resource, interface, and tasks as user interaction components for digital library evaluation[J]. Information processing & management, 2019, 56(3): 704-720.
[39] 刘巧英. 用户交互情境下的图书馆微服务评价研究[J]. 图书馆理论与实践, 2019(4): 88-92. (LIU Q Y. Research on library micro-service evaluation under user interaction context[J]. Library theory and practice, 2019(4): 88-92.)
[40] 姜钧译, 郭伏, 吕伟, 等. 基于脑电技术的手机游戏用户体验评价研究[J]. 信息系统学报, 2018(2): 38-52. (JIANG Y Y, GUO F, LV W, et al. Research on evaluation of mobile game user experience based on electroencephalogram technology[J]. China Journal of information systems, 2018(2): 38-52.)
[41] BALCONI M, MAZZA G. Brain oscillations and BIS/BAS (behavioral inhibition/activation system) effects on processing masked emotional cues: ERS/ERD and coherence measures of alpha band[J]. International journal of psychophysiology, 2009, 74(2): 158-165.
[42] POST L S, VAN G T, et al. Effects of simultaneously observing and making gestures while studying grammar animations on cognitive load and learning[J]. Computers in human behavior, 2013, 29(4) :1450-1455.
[43] 杨桦, 袁润.基于生理信号的图书馆资源发现管理系统用户体验评价研究——以超星发现系统为例[J]. 图书情报导刊, 2018, 3(7): 29-35. (YANG H, YUAN R. The user experience evaluation research of library resource discovery management system based on physiological signal: taking Chaoxing discovery system as an example[J]. Journal of library and information science, 2018, 3(7): 29-35.)
[44] MENGYAN L, WEN L, NING L, et al. Exploring the relationship between library reading space height and user perception: a physiological and subjective analysis[J]. Building and environment, 2024, 253: 111307.
[45] 钱晓帆, 杨颖, 孙守迁. 图标形象度影响早期识别进程:来自ERP的证据[J]. 心理科学, 2014, 37(1): 27-33. (QIAN X F, YANG Y, SUN S Q. Exploring the effects of icon concreteness on the recognition process: an event-related potential study[J]. Journal of psychological science, 2014, 37(1): 27-33.)
[46] NIU Y, MA G, XUE W, et al. Research on the colors of military symbols in digital situation maps based on event-related potential technology[J]. International journal of geo-information, 2020, 9(7): 420.
[47] AHMADI N, ROMOSER M R, GUARNIERI L M, et al. Application of eye tracking technology in naturalistic usability assessment of an academic library website[C]//International conference on applied human factors and ergonomics. Cham: Springer, 2018: 729-740.
[48] 苏文成, 吴君如, 于莹莹, 等. 虚拟现实场景中用户沉浸式信息检索绩效的影响因素研究[J]. 图书情报工作, 2024, 68(7): 22-35. (SU W C, WU J R, YU Y Y, et al. Study on factors influencing users’ immersive information retrieval performance in virtual reality contexts[J]. Library and information service, 2024, 68(7): 22-35.)
[49] 赵杨, 张雪, 王玮航, 等.基于多模态情感分析的图书馆智能服务用户情感体验度量[J]. 情报科学, 2023, 41(9): 155-163, 172. (ZHAO Y, ZHANG X, WANG W H, et al. Emotional experience measurement of library intelligent service users based on multi modal emotional analysis[J]. Information science, 2023, 41(9): 155-163, 172.)
[50] MEHRABIAN A. Pleasure-arousal-dominance: a general framework for describing and measuring individual differences in temperament[J]. Current psychology, 1996, 14(4): 261-292.
[51] 尹璐, 何人可, 张赫. 用户情感体验测量方法综述[J]. 南京艺术学院学报(美术与设计), 2023(2): 147-156, 210. (YIN L, HE R K, ZHANG H. A review of user emotional experience measurement methods[J]. Journal of Nanjing University of the Arts (fine arts & design), 2023(2): 147-156, 210.)
[52] RUSSELL J A. A circumplex model of affect[J]. Journal of personality and social psychology, 1980, 39(6): 1161.
[53] DIRICAN A C, GÖKTÜRK M. Psychophysiological measures of human cognitive states applied in human computer interaction[J]. Procedia computer science, 2011, 3: 1361-1367.
[54] DAMIÁN C M M, LEDESMA C P, DREXEL R M, et al. How does environmental noise impact collaborative activities at the main library of tecnologico de monterrey[C]//2021 43rd annual international conference of the IEEE Engineering in Medicine & Biology Society. Guadalajara: IEEE, 2021: 7-10.
[55] 解荣.引入生理指标的阅读疗法书目评价研究[D]. 镇江: 江苏大学, 2019. (XIE R. Bibliographic evaluation of reading therapy with introduction of physiological indicators[D]. Zhenjiang: Jiangsu University, 2019.)
[56] 刁小飞.基于心电和皮肤电信号的情感识别研究[D]. 天津: 天津工业大学, 2022. (DIAO X F. Research on emotion recognition based on ECG and skin electrical signals[D]. Tianjin: Tianjin Polytechnic University, 2022.)
[57] 黄珍珍. 基于可穿戴计算的读者行为理解与分析研究[D]. 徐州: 中国矿业大学, 2023. (HUANG Z Z. Research on reader behavior understanding and analysis based on wearable computing[D]. Xuzhou: China University of Mining and Technology, 2023.)
[58] BRIESEMEISTER B B, TAMM S, HEINE A, et al. Approach the good, withdraw from the bad: a review on frontal alpha asymmetry measures in applied psychological research[J]. Psychology, 2013, 4(3): 261-267.
[59] 舒文琪. 基于多模态生理信号的情绪识别研究[D]. 徐州: 中国矿业大学, 2023. (SHU W Q. Research on emotion recognition based on multimodal physiological signals[D]. Xuzhou: China University of Mining and Technology, 2023.)
[60] WU K C, HUANG Y H. Emotions and eye-tracking of differing age groups searching on e-book wall[J]. Aslib journal of information management, 2018, 70(4): 434-454.
[61] 程秀峰, 丁芬, 张梦圆, 等.基于面部表情识别的阅读情境匹配与体验优化研究[J]. 图书馆学研究, 2021(21): 82-92, 9. (CHENG X F, DING F, ZHANG M Y, et al. Study on reading context matching and experience optimization based on facial expression recognition[J]. Research on library science, 2021(21): 82-92, 9.)
[62] RIESER L, FURNEAUX B. Share of attention: exploring the allocation of user attention to consumer applications[J]. Computers in human behavior, 2022, 126: e107006.
[63] SHAPIRO L. The embodied cognition research programme[J]. Philosophy compass, 2007, 2(2): 338-346.
[64] 沈军威, 郑德俊.移动图书馆服务质量优化模式的构建研究[J]. 图书情报工作, 2019, 63(15): 52-59. (SHEN J W, ZHENG D J. A Study on constructing the d-squat model to optimize the service quality of m-library[J]. Library and information service, 2019, 63(15): 52-59.)
[65] ROSALIND W, PICARD E, VYZAS J H. Toward machine emotional intelligence: analysis of affective physiological state[J]. IEEE transactions on pattern analysis and machine intelligence, 2001, 23(10): 1175-1191.
[66] LI R H, YANG D L, FANG F. Concurrent fNIRS and EEG for brain function investigation: a systematic, methodology-focused review[J]. Sensors, 2022, 22(15): 5865.
Outlines

/

〈 〉