Library and Information Service

Library and Information Service >

2025 , Vol. 69 >Issue 19: 62 - 73

DOI: https://doi.org/10.13266/j.issn.0252-3116.2025.19.006

RESEARCH PAPERS

A Study on the Factors Influencing User Participation Behavior in the Value Co-Creation of Subject Knowledge Services in Libraries

  • Liu Jia ,
  • Li Jiayi ,
  • Zhang Yuchun ,
  • Li He
Expand
  • 1 School of Business and Management, Jilin University, Changchun 130012;
    2 Changchun Library, Changchun 130021
Liu Jia, Associate Professor, PhD, E-mail: 95292766@qq.com; Li Jiayi, Assistant Librarian; Zhang Yuchun, Master’s Candidate; Li He, Professor, Doctoral Supervisor.

Received date: 2025-02-26

  Revised date: 2025-06-16

  Online published: 2025-09-12

Supported by

This work is supported by Ministry of Education’s Humanities and Social Sciences Planning Fund Project titled “Evolution Mechanism, Simulation Experiment, and Optimization Research of Value Co-creation in Library Knowledge Services Based on Data Ecology” (Grant No. 19YJA870007).

Fold

Abstract

[Purpose/Significance] To address the issue that library subject knowledge services cannot fully meet users’ increasingly complex academic needs, this study explores the influencing factors and mechanisms of user participation behavior in value co-creation, providing theoretical basis and practical guidance for its realization. [Method/Process] Based on the DART and SOR models, the paper constructed an influencing factor model for user participation behavior in value co-creation within library subject knowledge services, and identified key factors and complex causal effects among these factors through structural equation modeling. [Result/Conclusion] The results show that in library subject knowledge services, information accessibility, and transparency positively influence user participation in value co-creation, with user willingness to participate playing an important mediating role in this process. However, dialogue and risk assessment do not have a significant impact on user participation behavior in value co-creation.

Key words： subject knowledge service; value co-creation; user participation behavior; influencing factors

Cite this article

Liu Jia , Li Jiayi , Zhang Yuchun , Li He . A Study on the Factors Influencing User Participation Behavior in the Value Co-Creation of Subject Knowledge Services in Libraries[J]. Library and Information Service, 2025 , 69(19) : 62 -73 . DOI: 10.13266/j.issn.0252-3116.2025.19.006

References

[1] 初景利,任娇菡,王珏.图书馆知识服务与出版知识服务的比较分析[J].图书情报知识, 2021, 38(6):110-122.(CHU J L, REN J H, WANG J. Comparative analysis of library knowledge service and publishing knowledge service[J]. Documentation, information & knowledge, 2021, 38(6):110-122.)
[2] 杨勇.高校图书馆自助式学科知识服务平台构建研究[J].情报科学, 2008, 26(12):1844-1847.(YANG Y. Study on selfsubject-service platform of academic library[J]. Information science, 2008, 26(12):1844-1847.)
[3] 祝小静,张璇.学科馆员学科知识服务能力建设研究[J].图书馆学研究, 2017(15):98-101.(ZHU X J, ZHANG X. A research on subject knowledge service capacity-building of subject librarian[J]. Research on library science, 2017(15):98-101.)
[4] PRAHALAD C K, RAMASWAMY V. Co-creating unique value with customers[J]. Strategy & leadership, 2004, 32(3):4-9.
[5] GRÖNROOS C, VOIMA P. Critical service logic:making sense of value creation and co-creation[J]. Journal of the academy of marketing science, 2013, 41(2):133-150.
[6] MAGLIO P P, SPOHRER J. Fundamentals of service science[J]. Journal of the academy of marketing science, 2008, 36(1):18-20.
[7] VARGO S L, LUSCH R F. From repeat patronage to value cocreation in service ecosystems:a transcending conceptualization of relationship[J]. Journal of business market management, 2010, 4(4):169-179.
[8] SADIGHHA J, PINTO P, GUERREIRO M, et al. Stimulating customer participation behavior and boosting value co-creation in hotels[EB/OL].[2025-08-21]. https://www.sciencedirect.com/science/article/abs/pii/S0278431924000458.
[9] GARCÍA-MAGRO C, MARTÍN-PEÑA M L, SÁNCHEZLÓPEZ J M. Emotional mechanics of gamification and value cocreation:the digital platform Nike+as a B2B2C ecosystem[J]. Journal of business & industrial marketing, 2022, 38(2):414-428.
[10] HUANG T Y. Using SOR framework to explore the driving factors of older adults smartphone use behavior[J]. Humanities & social sciences communications, 2023, 10:690.
[11] 刘巧英.用户参与式图书馆"双创"服务模式研究[J].图书馆工作与研究, 2022(2):15-21.(LIU Q Y. Research on the service mode of "Innovation and Entrepreneurship" of library based on user participation[J]. Library work and study, 2022(2):15-21.)
[12] NWAGWU W E, MATOBAKO M M. Emerging knowledge commons in the public libraries in South Africa[J]. Library hi tech, 2021, 40(6):1582-1605.
[13] 李永明.图书馆知识服务中用户参与行为分析[J].图书馆学研究, 2021(17):82-89.(LI Y M. Analysis of user participation behavior in library knowledge service[J]. Research on library science, 2021(17):82-89.)
[14] 李永明,李双双,董盼盼.图书馆知识服务用户高质量参与构成要素及其作用机制[J].图书馆理论与实践, 2024(4):89-96.(LI Y M, LI S S, DONG P P. The components and mechanism of high-quality participation of library knowledge service users[J]. Library theory and practice, 2024(4):89-96.)
[15] YUAN J, YANG N. On factors affecting users'willingness to participate in the smart services of academic library[J]. Journal of librarianship and information science, 2024, 56(2):291-307.
[16] 王青.新冠肺炎疫情防控期间公共图书馆的特色服务与管理实践——以天津图书馆为例[J].图书馆工作与研究, 2020(10):18-22.(WANG Q. Characteristic service and management practice of public library during the COVID-19 prevention and control period:taking Tianjin library as an example[J]. Library work and study, 2020(10):18-22.)
[17] YADUKRISHNAN T A, KUMAR A, IHEJIRIKA K T. More user engagement, better for libraries:proposing a framework for social media integration in libraries[J]. Information development, 2023(8):1-16.
[18] VARNASERI A, KHADEMIZARE S, BAYATI N. Identifying the applications of gamification for audience attraction in public libraries[J]. Libri-International journal of libraries and information studies, 2024, 74(2):171-184.
[19] LU S S, TIAN R W, CHIU D K W. Why do people not attend public library programs in the current digital age?A mix method study in Hong Kong, China[J]. Library hi tech, 2023, 42(4):1237-1265.
[20] CHANG H H, HUNG C J. Social capital and transaction cost on co-creating it value towards inter-organizational EMR exchange[J]. International journal of medical informatics, 2017, 97(1):247-260.
[21] HUSSAIN A, ABID M F, SHAMIM A, et al. Videogames-as-aService:how does in-game value co-creation enhance premium gaming co-creation experience for players?[EB/OL].[2025-08-21]. https://www.sciencedirect.com/science/article/abs/pii/S0969698922002211.
[22] SHEN X D, WANG L, HUANG X M, et al. How China's internet commonweal platform improves customer participation willingness?An exploratory study of ant forest[J]. Chinese management studies, 2021, 15(1):196-221.
[23] PALUMBO L, BUSSMANN J D, KERN B. The value of subject specialization and the future of science liaison librarianship[J]. College & research libraries, 2021, 82(4):584-608.
[24] SOLAKIS K, PEÑA-VINCES J, LOPEZ-BONILLA J M, et al. From value co-creation to positive experiences and customer satisfaction:a customer perspective in the hotel industry[J]. Technological and economic development of economy, 2021, 27(4):948-969.
[25] SOLAKIS K, PEÑA-VINCES J, LOPEZ-BONILLA J M. Value co-creation and perceived value:a customer perspective in the hospitality context[EB/OL].[2025-08-21]. https://www. sciencedirect.com/science/article/pii/S2444883421000346.
[26] FEI C C, ZHOU H X, WU W, et al. Continuance intention and digital health resources from the perspective of elaboration likelihood model and dart model:a structural equation modeling analysis[EB/OL].[2025-08-21]. https://www.frontiersin.org/journals/public-health/articles/10.3389/fpubh.2024.1416750/full.
[27] TAGHIZADEH S K, JAYARAMAN K, ISMAIL I, et al. Scale development and validation for dart model of value cocreation process on innovation strategy[J]. Journal of business & industrial marketing, 2016, 31(1):24-35.
[28] 郑德俊,王敏,李杨,等.高校图书馆学科服务平台用户参与行为研究——以LibGuides为例[J].国家图书馆学刊, 2020, 29(2):89-101.(ZHENG D J, WANG M, LI Y, et al. Behavior study of user involvement in subject service platform in university library:taking LibGuides as an example[J]. Journal of the National Library of China, 2020, 29(2):89-101.)
[29] MEGARO A. Smart cash point in a B2B market to enable service innovation:towards transparency and shared intentions:a case study[J]. Journal of business & Industrial marketing, 2023, 39(6):1162-1173.
[30] 方倩,罗明宇,胡守忠.基于SOR模型对共享经济下社群平台用户价值共创意愿的研究[J].物流科技, 2019, 42(12):111-116,124.(FANG Q, LUO M Y, HU S Z. Research on user'willingness of value co-creation of community platform in the sharing economy based on SOR model[J]. Logistics Sci-Tech, 2019, 42(12):111-116,124.)
[31] SHAMIM A, GHAZALI Z. An integrated model of corporate brand experience and customer value co-creation behaviour[J]. International journal of retail & distribution management, 2016, 44(2):139-158.
[32] LING E S W, CHUA B L, HAN H. In search of a reciprocal relationship in dessert cafés:linking customer perceived innovativeness to value co-creation behavior[J]. Humanities & Social sciences communications, 2023, 10:897.
[33] GUO Y L, ZHU Y, CHEN J B. Business model innovation of ITenabled customer participating in value co-creation based on the affordance theory:a case study[EB/OL].[2025-08-21]. https://www.mdpi.com/2071-1050/13/10/5753.
[34] HENDRICKS J, SCHMITZ G. Value co-creation in services for animal companions[J]. Journal of services marketing, 2021, 36(6):831-848.
[35] JIANG H, MENG F, LIU B. Unlocking nontransactional value co-creation:insights from online travel communities[J]. Journal of travel research, 2024, 64(5):1206-1225.
[36] MOSTAFA R B. Mobile banking service quality:a new avenue for customer value co-creation[J]. International journal of bank marketing, 2020, 38(5):1107-1132.
[37] LATIF M S, WANG J J. The moderating role of face on value co-creation behavior and co-creation attitude in online health communities[J]. Aslib journal of information management, 2024, 77(3):464-487.
[38] HSIEH P L. Encounters in an online brand community:development and validation of a metric for value co-creation by customers[J]. Cyberpsychology behavior and social networking, 2015, 18(5):286-295.
[39] ANSHU K, SHANKAR A, BEHL A, et al. Impact of barriers of value co-creation on consumers'innovation resistance behavior:investigating the moderation role of the dart model[EB/OL].[2025-08-21]. https://www.sciencedirect.com/science/article/abs/pii/S0040162522005546.
[40] AKTER S, BABU M M, HOSSAIN M A, et al. Value co-creation on a shared healthcare platform:impact on service innovation, perceived value and patient welfare[J]. Journal of business research, 2022, 140(2):95-106.
[41] CURRAN P J, WEST S G, FINCH J F. The robustness of test statistics to non-normality and specification error in confirmatory factor analysis[J]. Psychological methods, 1996, 1(1):16-29.
[42] ASSIOURAS I, VALLSTRÖM N, SKOURTIS G, et al. Exploring how interaction leads to value co-creation, value co-destruction, and value no-creation during service megadisruptions[J]. Current issues in tourism, 2023, 27(20):3231-3248.
Options
Outlines

/

〈 〉

    Copyrights © LIS Press Co., Ltd. Reproduction is prohibited without permission.