[Purpose/Significance] Driven by the rapid advancement of AIGC technologies and the escalating sophistication of user knowledge demands, library consultation services face an urgent need to evolve from mere information delivery to meaningful knowledge empowerment. Current practices often reduce AIGC to a simple substitute for librarian, overlooking its potential for deep, synergistic collaboration with professional librarians. This study seeks to reaffirm the irreplaceable expertise of consulation librarians in the AI era and provide both theoretical grounding and practical pathways for transforming library consultation services from reactive “intelligent response” toward proactive “human-AI symbiosis.” [Method/Process] Drawing upon the theories of trustworthy artificial intelligence, human-machine collaboration, and activity systems, this paper constructs a theoretical framework for AIGC-empowered human-AI collaborative library consultation services, encompassing collaborative subject relationships, collaborative process logic, and collaborative organizational objectives. Based on this foundation, an innovative model is proposed, guided by the principles of “controllable knowledge structures, autonomous service processes, complementary human-AI collaboration, and diversified outcome delivery.” This model comprises six layers: objective, collaborative, data, technology, librarian competency, and outcome delivery. [Result/Conclusion] The study concludes that within this model, the ternary composite subjects of “user consulation librarian-AIGC” are deeply embedded in the service process. This dynamic collaboration enables automated responses to standardized queries and in-depth analysis of complex inquiries. It effectively balances service efficiency and quality, ensures the trustworthiness and traceability of generated content, and ultimately propels library consultation services towards intelligent, ecological, and sustainable knowledge production. This study proposes actionable pathways across four dimensions: strategic deployment, system development, talent cultivation, and ethical governance, providing systematic solution and actionable roadmap for advancing intelligent, ecological, and sustainable transformation in smart library consultation services.
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