RESEARCH PAPERS

High-Quality Development of Proactive Public Information Services Empowered by Digital Intelligence: Logic, Challenges, and Strategies

  • Xiao Shiyi ,
  • Chen Yi
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  • 1 School of Information Management, Wuhan University, Wuhan 430072;
    2 Advanced Study Center for Intellectual Property Rights of Wuhan University, Wuhan 430072
Xiao Shiyi, Doctoral Candidate; Chen Yi, Associate Professor, PhD, Corresponding Author, E-mail: chenyi@whu.edu.cn.

Received date: 2025-07-15

  Revised date: 2025-09-23

  Online published: 2026-03-14

Supported by

This work is supported by the National Social Science Fund of China, titled “Research on the Innovation Pathways of Library Services in the Integrated Development of Public Cultural Services” (Grant No. 24CTQ002).

Abstract

[Purpose/Significance] This study deconstructs the theoretical logic of proactive public information services empowered by digital intelligence, and explores pathways to promote their high-quality development. [Method/Process] The study explains the academic logic of digital intelligence empowering the high-quality development of proactive public information services. Then, based on practical cases, it constructs a service quality gap model to analyze the quality gaps and the causes. Finally, it provides an in-depth explanation of promoting the high-quality development of these services. [Result/Conclusion] The study identifies several factors causing service quality gaps, including ambiguous demand transmission, limited attention, insufficient service capabilities, and the weak feedback systems. To solve these problems, it proposes the following pathways empowered by digital intelligence: expression empowerment, management empowerment, matching empowerment, and evaluation empowerment. These pathways aim to improve the alignment between the public's expectations of proactive public information services and their perceived service experience.

Cite this article

Xiao Shiyi , Chen Yi . High-Quality Development of Proactive Public Information Services Empowered by Digital Intelligence: Logic, Challenges, and Strategies[J]. Library and Information Service, 2026 , 70(6) : 81 -91 . DOI: 10.13266/j.issn.0252-3116.2026.06.007

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