RESEARCH PAPERS

Perceptions and Expectations of Experienced Users on the Development of Smart Library

  • Wang Yi ,
  • Tang Jianghao ,
  • Lu Zhangping
Expand
  • 1 Nanjing Normal University of Special Education Library, Nanjing 210038;
    2 School of Public Administration, Sichuan University, Chengdu 610065;
    3 Jiangsu University Library, Zhenjiang 212013
Geng Ruili, Associate Professor, PhD, Doctoral Supervisor;Wang Xinyu, Master’s Candidate;Yang Ruixian, Professor, PhD, Doctoral Supervisor;Gao Xiaoning, Associate Professor, PhD, Master’s Supervisor, Corresponding Author, E-mail: gaoxiaoning2011@126.com;Sun Yu, Master’s Candidate;Li Sentao, Doctoral Candidate.

Received date: 2025-02-17

  Revised date: 2025-06-12

  Online published: 2026-04-30

Abstract

[Purpose/Significance] From the perspective of experienced library users' perceptions and expectations for smart library development, it analyzes and proposes constructive suggestions on the directions and focal points in the future development of smart libraries in China. [Method/Process] It first reviewed the research progress and practice of smart library projects in China to identify existing issues. Then, it conducted in-depth interviews with experienced users of libraries and analyzed their perceptions and rational expectations of smart library construction. [Result/Conclusion] At the level of perceptual thinking, the ‘pyramid of smart library' is constructed. In terms of rational expectations, it draws a ‘smart library user expectation map'. It summarizes some of the issues and insights that experienced users are most concerned about in the process of smart library construction. Based on this, it proposes four key directions and focuses for the future development of smart libraries: the leap of the development concept, the maturity of the construction path, the reshaping of the professional role, and the expansion of smart agency.

Cite this article

Wang Yi , Tang Jianghao , Lu Zhangping . Perceptions and Expectations of Experienced Users on the Development of Smart Library[J]. Library and Information Service, 2026 , 70(9) : 93 -104 . DOI: 10.13266/j.issn.0252-3116.2026.09.008

References

[1] 李国新,李斯.我国新型公共文化空间发展现状与前瞻[J].中国图书馆学报, 2023, 49(6):4-14.(LI G H, LI S. The development status and prospects of new public cultural spaces in China[J]. Journal of library science in China, 2023, 49(6):4-14.)
[2] 柯平,彭亮.关于公共文化服务"十五五"战略规划的思考[J].图书馆论坛, 2025, 45(1):1-9.(KE P, PENG L. Reflections on the strategic planning of public cultural services for the 15th fiveyear plan period[J]. Library tribune, 2025, 45(1):1-9.)
[3] 夏志杰,吕柠.智能系统支持下社交互动对提升公众信息甄别能力的影响研究[J].情报资料工作, 2024, 45(5):41-50.(XIA Z J, LV N. Research on the influence of social interaction on improving public information discriminating ability supported by intelligent system[J]. Information and documentation services,2024, 45(5):41-50.)
[4] BANDURA A. Social foundations of thought and action[M].New York:Pearson education, 1985:169.
[5] 黄林英,孙云倩,周宇麟.公共图书馆数字化转型的实践思考--基于19个智慧图书馆创新应用优秀案例[J].新世纪图书馆, 2024(9):68-72.(HUANG L Y, SUN Y Q, ZHOU Y L. Practice and reflection on the digital transformation of public libraries:based on 19 excellent cases of innovative application of smart library[J]. New century library, 2024(9):68-72.)
[6] 石婷婷,徐建华.国内智慧图书馆研究与实践进展[J].图书馆学研究, 2021(14):2-11, 27.(SHI T T, XU J H. Research and practice progress of smart libraries in China[J]. Research on library science, 2021(14):2-11, 27.)
[7] 嵇婷,周纲,张春景.开放图书馆平台社区的构建--"新时代,新势力:2022世界开放图书馆联盟亚太会议暨中国云瀚社区年会"综述[J].图书馆论坛, 2023, 43(3):25-33.(JI T,ZHOU G, ZHANG C J. Towards the construction of open library platform communities:overview of "New age, new forces:2022WOLFcon Asia-Pacific and the annual meeting of Chinese FOLIO community" [J]. Library Tribune, 2023, 43(3):25-33.)
[8] 方向明,曹迎杰.元宇宙与图书馆:理论研究与实践进展[J].图书情报工作, 2023, 67(17):129-140.(FANG X M, CAO Y J. Metaverse and library:theoretical research and practical progress[J]. Library and information service, 2023, 67(17):129-140.)
[9] 金佳丽,卢盈蕾,陈雪梅,等.基于大数据的个性化推荐:思路与实践[J].图书馆杂志, 2023, 42(5):63-70.(JIN J L, LU Y L, CHEN X M, et al. Personalized recommendation based on big data:ideas and practices[J]. Library journal, 2023, 42(5):63-70.)
[10] 张亚欣.国内首个元宇宙阅读体验基地落地嘉兴[N].中国城市报, 2023-05-01(21).
[11] 蔡丹丹,张智敏,贺晨芝,等.图书馆IT应用十大趋势[J].图书馆建设, 2023(1):76-83, 94.(CAI D D, ZHANG Z M, HE C Z, et al. Top 10 trends in library IT application[J]. Library development, 2023(1):76-83, 94.)
[12] 刘泽,孙文娉,邵波.我国智慧图书馆理论研究与实践应用综述[J].图书情报工作, 2023, 67(13):4-13.(LIU Z, SUN W P,SHAO B. Review of theoretical research and practical application of smart libraries in China[J]. Library and information service,2023, 67(13):4-13.)
[13] 佘静涛,王醒宇,马成成.基于微信的图书馆自助借阅系统研究与实现--以浙江工业大学图书馆为例[J].图书馆学研究, 2023(2):19-29.(SHE J T, WANG X Y, MA C C. Research and implementation of library self-service checkout system based on WeChat:a case study of the Library of Zhejiang University of Technology[J]. Research on library science, 2023(2):19-29.)
[14] 李楠,赵亚娟,李涵昱,等.我国图书馆新媒体移动服务的实践与探索--以中国科学院文献情报中心"中国科讯"为例[J].图书情报工作, 2020, 64(24):115-121.(LI N, ZHAO Y J, LI H Y, et al. Practice and exploration of new media mobile services of library in China:taking National Science Library "Sci-think" as an example[J]. Library and information service,2020, 64(24):115-121.)
[15] 李倩,任金波.虚拟现实技术在高校图书馆的应用[J].大学图书情报学刊, 2024, 42(1):34-39.(LI Q, RENG J B. Research on the application status of virtual reality technology in university Libraries[J]. Journal of academic library and information science,2024, 42(1):34-39.)
[16] 徐毅,钱智勇.面向国家文化数字化战略的图书馆创新实践--以张謇学濒危稀见文献数字化保护和利用为例[J].新世纪图书馆, 2022(11):20-29, 96.(XU Y, QIAN Z Y. Library innovation practice facing the national cultural digitization strategy:taking the digital protection and utilization of endangered and rare documents of Zhang Jian studies as an example[J]. New century library, 2022(11):20-29, 96.)
[17] 吴澹宁,陈敏.图书馆用户画像与智慧推介的实证研究--以浙江音乐学院图书馆为例[J].图书馆论坛, 2022, 42(6):96-105.(WU D N, CHEN M. Empirical study on the user profiles and smart recommendation at libraries:a case study of ZJCM library[J]. Library tribune, 2022, 42(6):96-105.)
[18] SHIN Y. Research on the current status of public libraries'future competency programs and social awareness survey[J]. Journal of Korean library and information science society, 2023, 54(4):151-178.
[19] HARISANTY D, ANNA N E V, PUTRI T E, et al. Leaders,practitioners and scientists'awareness of artificial intelligence in libraries:a pilot study[J]. Library Hi Tech, 2024, 42(3):809-825.
[20] 陈启明,白如江,王效岳.基于感知示能性理论的智慧图书馆构建与服务研究[J].图书馆学研究, 2021(13):37-45.(CHEN Q, BAI R J, WANG X Y. A Research on construction and service of smart library based on perceived affordance[J]. Research on library science, 2021(13):37-45.)
[21] 刘媛.用户感知视角下图书馆智慧服务质量形成及影响因素模型研究[J].图书馆学研究, 2021(3):59-70.(LIU Y. Research on the service quality formation and model of influencing factors of library smart service quality from the perspective of user perception[J]. Research on library science, 2021(3):59-70.)
[22] KOUS K, PUSNIK M, HERICKO M, et al. Usability evaluation of a library website with different end user groups[J]. Journal of librarianship and information science, 2020, 52(1):75-90.
[23] HAO Y, WAN Y, CHUN J. An unbalanced and inadequate development of the Chinese public libraries'public culture services:an investigation of 31 senior library specialists[J]. Libri,2021, 71(3):293-306.
[24] 谭春辉,曾娟.基于五类数据源的国内情报学2015年研究动态可视化分析[J].情报科学2017(1):35-40, 46.(TAN C H, ZENG J. The metric visualization analysis of information science research in 2015 based on five types of data resources[J].Information science, 2017(1):35-40, 46.)
[25] 万里,韩雅鸣.从"DIKW "到" DiKS "[J].信息资源管理学报, 2021, 11(3):59-66.(WAN L, HAN Y M. From" DIKW "to" DiKS"[J]. Journal of information resources management, 2021,11(3):59-66.)
[26] SCHWARZ N. Cognition and communication:judgmental biases, research methods and lobic of conversation[M]. Hillsdale:Erlbaum, 1996:180-182.
[27] 赵平.组织行为学[M].北京:北京理工大学出版社, 2021:125.(ZHAO P. Organizational behavior[M]. Beijing:Beijing Institute of Technology Press, 2021:125.)
[28] 王世伟.论智慧图书馆的三大特点[J].中国图书馆学报,2012, 38(6):22-28.(WANG S W. On three main features of the smart library[J]. Journal of library science in China, 2012, 38(6):22-28.)
[29] Harvard Library. A Discussion of Harvard Library's strategic directions:advancing open knowledge[EB/OL].[2025-08-20]. https://library.harvard.edu/advancing-open-knowledge.
[30] Europeana. Strategy 2020-2025[EB/OL].[2025-08-20]. https://pro.europeana.eu/page/strategy-2020-2025-summary.
[31] 蔡迎春,张静蓓,虞晨琳,等.数智时代的人工智能素养:内涵、框架与实施路径[J].中国图书馆学报, 2023, 49(4):103-113.(CAI Y C, ZHANG J P, YU C L, et al. Artificial intelligence literacy in the digital intelligence era:connotation, framework,and implementation pathways[J]. Journal of library science in China, 2023, 49(4):103-113.)
Outlines

/

〈 〉