RESEARCH PAPERS

Quality Assessment of Government Weibo Information Disclosure During Natural Disaster Emergencies

  • Sun Jingsong ,
  • Li Yuelin ,
  • Zhang Xiangyihong
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  • 1 School of Information and Communication, Nankai University, Tianjin 300350;
    2 Research Center for Information Behavior, Nankai University, Tianjin 300350
Zhang Min, Professor, PhD, Doctoral Supervisor, E-mail: zhangmin74@ccnu.edu.cn; Xu Yang, Doctoral Candidate.

Received date: 2025-03-13

  Revised date: 2025-06-10

  Online published: 2026-05-22

Supported by

This work is supported by the National Social Science Fund of China project titled “Research on the Quality of Information Disclosure for Major National Emergencies” (Grant No. 20&ZD142).

Abstract

[Purpose/Significance] With the frequent occurrence of natural disasters, government Weibo accounts have become an essential way for the public to obtain event-related information and to prevent and respond to risks. This study aims to construct an effective information disclosure quality assessment system, which provides theoretical guidance for the government's evaluation of information disclosure quality and its current status. Based on this, some strategies are proposed to provide references for the government to enhance the quality of information disclosure. [Method/Process] Based on the framing theory, the evaluation framework is constructed from five aspects, including construction subject, textual content, post structure, presentation form, and volume control. Indicators are extracted from related literature. Then, the entropy weight method is used to calculate the weight of indicators, and the TOPSIS and RSR methods are used to evaluate and classify the government Weibo information disclosure quality. Finally, based on the characteristics of information disclosure and the identification of benchmark accounts, a model for high-quality information disclosure of government Weibo is constructed to help the government improve the quality of information disclosure. [Result/Conclusion] The results indicate that the level of quality can be classified into four grades: excellent, good, medium and average. The information disclosure quality of D1 is the highest, while B2 is the lowest, indicating that the quality is not proportional to the level of government. Furthermore, the characteristics of high-quality information disclosure include timely and accurate replies, a high follower count, and appropriate post length.

Cite this article

Sun Jingsong , Li Yuelin , Zhang Xiangyihong . Quality Assessment of Government Weibo Information Disclosure During Natural Disaster Emergencies[J]. Library and Information Service, 2026 , 70(11) : 15 -33 . DOI: 10.13266/j.issn.0252-3116.2026.11.002

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