Library and Information Service >
2013 >Issue 08: 46 - 50
Construction of KPI Based Performance Evaluation System on Reference Services in Public Libraries——A Case Study of Lee Kong Chian Reference Library, National Library of Singapore
Received date: 2012-10-23
Revised date: 2013-04-04
Online published: 2013-04-20
Take Singapore Lee Kong Chian Reference Library as an example, the article introduces performance evaluation system and key performance indicators. It shows the necessary of constructing the performance evaluation system for reference services in public libraries. Considering the system's construction basis and methods, the author applies the principle of balanced score card, analyzes the key performance Indicators in four dimensions including finance, professional services, internal management, team development, and attempts to build reference services performance system for Chinese public libraries.
Xiao Weifei , Pan Yingying , Liu Juan . Construction of KPI Based Performance Evaluation System on Reference Services in Public Libraries——A Case Study of Lee Kong Chian Reference Library, National Library of Singapore[J]. Library and Information Service, 2013 , (08) : 46 -50 . DOI: 10.7536/j.issn.0252-3116.2013.08.008
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